Frequently Asked Questions
What you need to know before making things happen.
Make It
Happen
We answer the most common questions about our branding, digital marketing, web design, and strategic consulting services.
This section will help you understand how we work, what to expect from each service, and why at ÁBACO we combine strategy + creativity + action to turn your ideas into results with clarity and purpose.
Services & How We Work
We offer creative and strategic solutions in three main areas:
- Strategic Consulting: to help you organize ideas, define objectives, and make smart decisions.
- On-Demand Services: like branding, web design, campaigns, and more—when you already know what you need.
- Proactive Proposals: with ready-to-go products designed to accelerate results (like landing page websites, express branding, etc.).
Yes—provided there’s an alignment in values and vision. We work with personal brands, startups, SMEs, and established companies.
What matters most to us is your attitude and commitment, not the size of the project.
We prefer not to send blind estimates. If you’re unclear about your needs, we suggest booking a Strategic Consulting session.
It’s the most professional way to build a proposal that aligns with your real situation and goals.
Sessions have a fixed price and are paid in advance. It’s a focused investment with high value—you walk away with a clear, realistic, and actionable vision. Contact us for current rates.
Depending on your case, you might receive a strategic summary, roadmap, key ideas, and/or a document with practical recommendations.
Everything is designed to help you move forward with clarity and focus.
Great! In that case, the diagnosis is already done and we can move straight into a concrete proposal—no delays, no confusion.
In some cases, part of your consulting investment is even applied toward the service you hire.
Yes. We have pre-packaged solutions for certain services like landing page design, basic visual identity, or web maintenance.
We also offer monthly plans for ongoing strategic support or campaigns.
Yes. We operate 100% remotely, which allows us to work with clients across the country (and internationally) in an agile, organized, and professional way.
Meetings are held via video call and project follow-up is handled through digital channels.
It depends on the type and scope. Branding projects take around 2–4 weeks. A relatively simple website, 2–5 weeks.
More complex projects can take longer. We always work with clear timelines and well-defined phases.
Easy: fill out our contact form or message us via WhatsApp, Instagram or BOOK HERE.
We’ll schedule a brief intro call to see if we’re a good fit—and if we are, we’ll recommend the best way to move forward.
Legal, Payment & Key Considerations
Once the work is approved and full payment is made, usage rights are transferred to the client. This means the client is free to use the deliverables within the agreed context.
ÁBACO retains the right to showcase the work in its portfolio unless a confidentiality agreement has been explicitly established.
Standard deliverables include final files in ready-to-use formats (PDF, PNG, JPG, etc.).
If you need editable source files, they can be quoted separately, as they are not included by default unless previously agreed upon.
With total respect. Everything you share with us during consulting or a project is treated as confidential.
If you require a Non-Disclosure Agreement (NDA), we’re more than happy to sign one.
Bank transfer, Mercado Pago, or PayPal (for international payments).
We work with advance payments (either in full or partially, depending on the type of project).
Our approach is collaborative. We include review rounds to ensure the final result truly represents your vision.
We don’t sell hype or magic formulas—just honest work, strategic thinking, and clear communication throughout the process.
Yes, but please note that payments already made are non-refundable, as they cover time and work invested up to that point.
In case of cancellation, we’ll deliver all work completed until then.
We use tools that help optimize creative and production processes, but the strategy, creative direction, and final decision-making are always human.
Everything we deliver is professionally curated and reviewed—no exceptions.
